Remote Support Plan (RP/RP+) for Mass Spec LCMS, GCMS, HPLC & GC

Cover all leading manufacturers including Waters/Micromass, Agilent/Varian, Bruker, Thermo, AB Sciex & PEAK under a single contract with our ex-manufacturer or KRSS trained engineers.

Remote Service Plan (RP/RP+) for Mass Spec LCMS, GCMS, HPLC & GC

Cover all leading manufacturers including Waters/Micromass, Agilent/Varian, Bruker, Thermo, AB Sciex & PEAK under a single contract with our manufacturer-trained engineers.


How does it work?

Choose either a 10, 20, 50 or 100-hour plan and provide a list of the instruments you wish to cover. When you need remote/video support, training or troubleshooting; just call KRSS and the time used will be deducted from your plan.

Select Your Plan:

RP Plan
____

HPLC | GC | GCMS | GAS GENERATORS

RP+ Plan
____

LCMSMS | LCMS | MALDI TOF

Select Number of Hours:

RP/RP+ 10 (10 Hours)
RP/RP+ 20 (20 Hours)
RP/RP+ 50 (55 Hours)
RP/RP+ 100 (120 Hours)

• Remote Support, the moment it’s needed*
• 70% of breakdowns fixed remotely
• Video diagnostics and remote control support
• All major manufacturers instruments covered under one contract
• Can be used on breakdowns, training or troubleshooting
• 24 hour response time
• No need for a physical visit to your facility

Examples of how a remote support plan can work for you:
• Realtime video instruction on how to replace lamps, pistons, piston seals, check valves, check valve seals & Rheodyne seals
• Advice on correct fittings & ferrules to ensure Zero Dead Volume
• Sharing documents & technical drawing to assist in diagnostics
• Reset and change software setting on computers
• Tuning your instrument for remote calibrations
• Using video to show hardware issues/pinpoint faults